About Us | CloudSmart IT Nashville TN
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Who We Are

CloudSmart IT makes network computing easy and painless for businesses like yours. We’re more than a typical IT services vendor; we’re your committed partner in using technology to move your company forward.

Our Approach

We Observe, Design, Implement and Manage your tech, because Your Business Runs On IT. We’re proud to be making managed IT easier, more efficient, and more cost effective for our business community for over 20 years.

CloudSmart IT is proud to offer managed IT Services including Cloud Computing, SaaS, Network Security and VoIP to businesses in finance, manufacturing, healthcare, non-profits and faith-based organizations.

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Our Why

I didn’t start CloudSmart IT just to fix computers-I started it to help people. My faith in the Lord guides how I lead, serve, and care for others.

We bring enterprise-level IT to businesses without enterprise budgets because business runs on IT, and you shouldn’t have to worry about it.

Our Helpdesk Heroes live by this promise:

“YES-we provide worry-free IT at an optimized cost that’s relationship-driven, with transparency in how we listen, speak, and support you.”

Big IT power. Small business heart. That’s how we serve-every time.

Meet the rest of the team!
CloudSmart IT, Computer Services, Brentwood, TN

Company Vision

We envision a world where technology feels human and where every click, call, and connection brings confidence instead of confusion.

At CloudSmart IT, our vision is to make worry-free IT the standard, not the exception by empowering people, restoring trust, and giving every organization the freedom to focus on what truly matters.

We see a future where Helpdesk Heroes turn problems into peace of mind, Account Guardians turn goals into growth, and every client feels seen, supported, and secure.

Our technology may run in the cloud, but our hearts stay grounded in relationships, in integrity, and in the belief that doing IT right means putting people first.

Because when technology simply works, life works better.

That’s the future we’re building one relationship, one solution, one “YES” at a time.

YES means we are You-focused, Empowered, and Service-driven. It’s not just our answer, it’s our culture.

Company Mission

By December 31, 2030, CloudSmart IT will help 250 organizations in Middle Tennessee run confidently on secure, optimized technology through our SmartCompliance and UserCare solutions.

We will achieve this by:

  1. Growing recurring service revenue year-over-year through long-term partnerships.
  2. Expanding our Managed IT offerings to new industries that share our relationship-driven values.
  3. Investing in our Helpdesk Heroes, tools, and automation to deliver faster, more transparent support.

Why it matters: Because every business deserves enterprise-grade IT without enterprise-grade headaches — Big IT Power, Small Business.❤️ When technology runs right, people can focus on what matters most: serving others, growing their teams, and living life beyond the screen.

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💻 Helpdesk Heroes Department Mission Statement

YES — we provide Worry-free IT at an Optimized cost that is Relationship-driven, where our Helpdesk Heroes are Transparent in how we listen, speak, and support you.

Every ticket, every call, and every click of the Help Button is a chance to show our clients that their trust in us is WORTHY — and that’s not just a word, it’s our way of life:

W — Worry-Free

We deliver calm in the chaos. Every interaction should leave our clients feeling secure, supported, and confident that their technology “just works.”

O — Optimized

We value excellence over excess. We use smart tools, efficient processes, and continuous improvement to deliver the best results at an optimized cost.

R — Relationship-Driven

We see people, not tickets. Relationships come first — we earn loyalty by being friendly, patient, and genuinely helpful in every conversation.

T — Transparent

We communicate clearly and honestly — no tech-speak smokescreens, no hidden surprises. We keep clients in the loop so they always know what’s happening and why.

H — Helpful

Our “Helpdesk Heroes” name means something. We take ownership, go the extra mile, and bring a spirit of service to everything we touch.

Y — Yes-Driven

“YES” is our default posture. We find ways to help, solve, and empower — even when the answer requires creativity, teamwork, or persistence.

Together, we live out WORTHY service — turning everyday support into extraordinary care.

That’s what it means to be a Helpdesk Hero at CloudSmart IT.

Call Now to Speak to an IT Expert

Our professional team of IT experts understand the unique technical needs that come with running a business. We offer everything you need in IT support to keep your day to day operations running smoothly.

If you’re looking for specialized ongoing IT support from a team you can trust, we are ready to help.

Book a call to discover how we can best suit your unique professional needs.

Book a 15 minute FREE call!
As an Executive Director of a small non-profit, it is critical that we get the maximum effectiveness for every dollar we spend. CloudSmart IT has exceeded our expectations over and over again. Not only do they help with critical support we do not understand, but they take the time to explain it on a level we can understand. They got to know our systems, our routines, our habits, and behaviors, and worked around those to customize a safe environment that we need and that worked with us. The move from a inside storage system (server located on site) to the cloud was wonderful. It is even easier to get to what we need, and use our processes. And when a problem or question arises they respond quick; on average within 10 minutes. I cannot stress enough that security in your business is now a utility like electricity, internet, or water. You must invest in it. The threat is real and the bad actors will try to hurt each business. It is not a question of if, but when they will come. Get secured today, and get your systems saved so that in the event of an emergency, you can just pick up your computer and keep going.
Chuck Taylor, Executive DirectorNon-Profit
My company has been using Rick and his great team at CloudSmart IT since we started and would be lost with out them. They are everything you want in an IT company: fast, reliable, and most importantly they get issued fixed fast.
Dillon Woods, OwnerReal Estate Law
The transition from email on our outlook system to the new updated system was smooth and flawless. Because we are a small non-profit and had been working on the assumption that the cost to change our emails from our old 2010 Microsoft outlook system would be cost prohibitive and, since we are not techies the idea of changing to a new system and updated software seemed out of our capabilities. CloudSmart IT saved us money and got us migrated. We can check our email from anywhere. We are using the newest programs each month, and everything works way faster. We could not be more grateful for CloudSmart IT. Please consider checking them out.
Cyndi Shrewsbury, Office ManagerNon-Profit
I love the worry-free experience my CloudSmart IT services provide. My system runs smoothly allowing for a seamless workflow. The Monthly Executive Management Report let’s me know in a timely fashion how the network is running and any proactive maintenance that has been done. I would highly recommend this company!
Susan AllenSmall Business
CloudSmart IT Team is very professional and provide great service. They are always quick to respond and help us solved any problems we have. I highly recommend CloudSmart IT for all IT support needs. Thank you very much for an exceptional service! CloudSmart IT の皆様、いつも素晴らしいサービスとサポートをありがとうございます！
Lida SeaManufacturing
These guys get cloud! I would never hesitate to recommend Rick and his team, they do awesome work, are responsive and truly care about their customers.
Will OminskyVendor
Rick and his crew at CloudSmart IT are the perfect resource for any IT needs you may need. They have gone above and beyond to help and make sure we are in compliance with federal and local regulations that let us secure our client’s private information. Any problems we have are dealt with immediately. Overall, CloudSmart IT is the best IT security and cloud service I’ve ever worked with.
Benton Smith, OwnerReal-Estate Law
I highly recommend CloudSmart IT for all your tech needs! They are professional and great to work with. They do an excellent job managing our business server, network, and backup needs. They are quick to help you out when you have a problem also. Thank you for all you do!
Cassie AlexanderManufacturing
Community Housing Partnership of Williamson County is a proud customer of CloudSmart IT. Their personal touch and professionalism enable them to provide a level of customer support that is second to none. We are grateful for their support and consider it a privilege to recommend them to others needing first rate IT support.
Zabrina Gregg, Executive DirectorNon-Profit
CloudSmart IT is always quick to respond, very professional, and always put in extra effort into solving our problems. Even in the most unprecedented situations, like a power-outage or after a local weather disaster, CloudSmart IT was able to make sure our systems were accessible to our employees, safe from hacking, and stable. We recommend this service to any company who needs around the clock IT support.
Caleb Morris, Assistant ManagerManufacturing
Rick recently transitioned my office from a physical server to the cloud. The entire process was very well executed by Rick and his team. We are very pleased with the results. Rick aims for the bulls eye and always hits the mark. Thank you, Rick, for another job well done.
John Rochford, OwnerReal-Estate Law
CloudSmart IT has been serving our company for over 4 years now. We have always called on them for all our IT support. They have set up and maintained everything from our computers to our phone system. They are very well equipped to handle any job that our company needs. I will say one of the great things about them is that they really are a phone call away. If we need them they are very good about their customer support. I will continue to use them for all our future needs.
William Longworth, CFOManufacturing
I received quick, personal attention from CloudSmart IT, and had many cyber concerns removed from my mind. These people know what they're doing, and they know how to make it understandable to the lay person. It's like having a having a huge IT Department for your small business, and not having to reduce your bottom line significantly to get it.
Tirk Wilder, OwnerSmall Business
CloudSmart IT is the perfect outsource for small businesses IT. The owner, Rick Williams, is a conscientious and knowledgable IT leader. He has dedicated his career to serving small business clients. For most small businesses, IT is not their core competency, but a needed service to delivery their primary product or service. In most cases it makes little financial sense to support IT full time internally. I highly recommend checking with CloudSmart IT to see the benefits they can supply to your business.
Anthony Arnold, OwnerSmall Business
We are a small business working in the medical community with other small business and have been on a break-fix model for years. After adding a server and needing to comply with HIPPA we decided to let CloudSmart IT handle all of our day-to-day IT operations. Our main applications, network and computers just work! We don’t have to worry about any issues and if we do have issues they are there to help us when we need help even by text message. Customer service and support are king in our business and that is what we get with CloudSmart IT. It is nice to find a company that knows service, as that is rare these days. We highly recommend them to your small business. Thank you CloudSmart IT for taking care of us!
Don Greene, OwnerMedical

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