Your Local Co-Managed IT Provider
At CloudSmart IT, we’re here to fill in any gaps you may have in your IT wheelhouse. After all, most people outside the IT industry have a few areas within IT they’re not familiar or confident with, and that’s more than okay! Our co-managed IT services will give you the assistance you need when you need it most, so you can spend more time doing what you do best.
Working In Collaboration With Your IT Team
Our aim isn’t to replace or change your existing services – instead, it’s to act as a trusted extension of your team. Whether you need extra minds working on a project to complete it faster or a team of IT specialists providing support to limit your downtime, we can assist. At CloudSmart IT, we have the experience and expertise to support you and bring real-world knowledge to the table.
Customization is key when it comes to co-managed IT services, so one size does not always fit all. We will take your unique needs into account every step of the way, growing and changing as your needs do, so we remain a flexible and reliable source of support.
Our Co-Managed IT Services
We provide a range of IT services to support your current IT team. From security to networks and everything in between, we’re ready to lend a helping hand to your IT department to ultimately benefit your business.
Co-Managed CIO
Your Chief Information Officer (CIO) is responsible for overseeing the people and processes that make up your IT department. If this important role is vacant for your business, we can provide the missing piece, offering valuable direction and leadership.
Co-Managed Cloud
Cloud computing is the gold standard for modern companies. Whether you’re transitioning to cloud or optimizing your current cloud systems, CloudSmart IT can provide NERD power!
Co-Managed Security
Cybersecurity should be a priority for all businesses in all industries. If your current IT team or providers don’t specialize in cybersecurity or network security, we’re the team to turn to.
Co-Managed SaaS "Microsoft 365”
Software as a service (SaaS) allows you to centralize your software applications such as Microsoft 365, giving you better control and customization while saving money!
Co-Managed Computer
Turn over the everyday management of computers to us whether it be Windows or Mac. We have the systems already in place for monitoring, maintenance and security in place all we need to do is turn it on.
Co-Managed Network
Ready to let someone else worry about maintaining a stable network and keeping hardware up to date? We would love to manage your full network stack, switches, access points and firewalls. We are a strong WatchGuard partner but can also manage and monitor other brands.
Co-Managed User
Tired of answering support calls? Sign up for our Co-Managed User and send all your calls to our helpdesk. We treat them with southern charm and get the job done the first time. We work with you to help support your end-users.
Your Co-Managed IT Questions Answered
With co-managed IT services, you’ll have a reliable partner on hand who can support and enhance your hardworking existing IT team. By engaging co-managed IT services to take care of what you may not have even realized were potential problems, you will save money in the long run. Thanks to proactive co-management, you’ll find your business saving crucial funds that would have otherwise been spent on fixes such as repair bills or replacement fees. We work alongside your team, delivering reliable and efficient IT support.
We serve any industry; however, we specialize in institutions such as nonprofits, small businesses, financial institutions, manufacturing, and the healthcare industry.
If you’re unsure whether co-managed IT services could be beneficial for you, consider:
- The size of your IT team and their current volume of work
- If you’re fixing more IT problems than you’re preventing
- If your staff are frustrated with seemingly constant computer issues
- If you’re fully protected against possible cyber attacks
Choosing the right partner for your co-managed IT service is key to running operations smoothly. Before you start your search, take stock of your existing operations and how they’re running. Make a list of the services you’re confident your team can provide and where you could use extra assistance. Once you start your search, look for a co-managed service partner who:
- Delivers an easily-understandable contract with all of the relevant information clearly outlined
- Can perform the services you require
- Has the technology and equipment to carry out your requests
- Has a clear plan for communication
- Has or is willing to implement emergency protocols
- Aligns with your business goals and values
- Has excellent reviews or strong referrals
- Is proficient with their technology and past strategies they’ve implemented
- Is flexible and can adapt to new projects or issues easily
- Is competent with updating tickets timely and accurately
We provide ongoing support and services both on-site and remotely, depending on the situation. While every situation is different, we focus on helping businesses by providing preventative measures. This way, we can assist with stopping threats in their tracks and managing them before they can cause severe or even irreparable damage.
Even when you have a well-informed in-house IT team, these talented industry professionals can easily become overwhelmed with the amount of work businesses require. Many IT managers could benefit from extra support, which is where co-managed IT services come in. Whether there’s an unexpected uptick in demand, a sudden increase in projects, or an employee or two on leave, things can change quickly. However, what doesn’t change is your need for fast, efficient, and accurate IT solutions.
Co-managed IT services allow businesses to decide which IT services they should keep in-house and which they should outsource. IT services is a broad term but generally refers to things like network security, remote support, software as a service (SaaS), and hardware installation and management, among many other services.
We can help with services, including:
- Managed Computer— Windows
- Managed Computer— Mac
- Managed User
- Managed Server
- Managed Network
- Cloud Resources
- Microsoft 365 Backup
- Microsoft Azure
- Code Two— Email Signature
- End User IT Training
- 3CX Phone System And Service
- Cybersecurity (including proactive monitoring of all business-critical systems such as dark web monitoring, DUO MFA, a 24-SOC and email cyber security through Blackpoint)
We provide custom quotes for all of our services, and while we have a wealth of knowledge and expertise, we mostly focus on cloud services, cybersecurity, network, and VoIP phone systems.
Why CloudSmart IT?
At CloudSmart IT, we’re a dedicated IT partner who’s as dedicated to your business goals as you are. Our major point of difference is that we work collaboratively, not independently. We know that you are not engaging us to support your current IT team, not replace them. As such, we are a valuable extension to your IT team and focus on serving our specific role within your company.
Personalized Service
Your business and its needs are unique, so we believe the service you receive should be as well.
Trusted Team
Our mighty team features IT experts who are dedicated to doing all they can to help.
Years of Experience
Our IT wizards can offer anything and everything you need thanks to their experience and constantly-evolving skillsets.
CloudSmart IT Is Here To Help
With CloudSmart IT as your co-managed IT service partner, you can delegate tasks to us that you or your IT team need assistance with. In doing so, you save your business time, money, and stress and are on your way to achieving your business goals sooner.
To get started on your co-managed IT journey with CloudSmart IT, contact our knowledgeable and helpful team today.