Construction A
Problem:
This company was growing fast, and when they called us, they were in a jam. They already had a mess because the IT guy who had worked with them doing part-time “break-fix” IT had gotten in over his head as the company grew. There were multiple network issues, including phones frequently not working, Wi-Fi access points not transmitting, a misconfigured server, homemade computers, failed wiring, IT security problems, and even fraud. Then, disaster happened. Literally. They were hit by a lightning storm that took out much of their network infrastructure, and they were completely offline. This company reached out to CloudSmart IT, and we were on site 2 hours later, getting them up and running.
Solution:
Construction – On-Prem Server.
Success:
Once the immediate issues from the lightning strike were resolved, we went to work to correct the ongoing issues they were experiencing, and they began enjoying the benefits of a service called MSP, or Managed Service Provider. Our helpdesk support is available when they need itand not just when the IT guy can run by when he has time. We applied cybersecurity measures to reduce the chances of fraud happening again and to provide peace of mind. With the type of work this company does, staying with an on-site server continues to be the right solution for them, but it needs to be configured and managed properly. We took care of that as well. They now use our 3CX VoIP phone system rather than the old PBX, which rarely worked properly and had no customer support. This client’s business is moving dirt. They do it well. We want them to be able to focus on that while we focus on helping their technology get the job done!
This company is still growing and recently added office space for their growing workforce. We provided the planning and implementation of getting the IT infrastructure in place for the addition and made sure they were ready to start working in a timely matter and on their schedule.
Compliance Requirements:
Software Used:
Microsoft Office 365, Adobe Acrobat Reader & Pro, AGTEK Gradework, Autodesk, Bluebeam, Cat Electric Technician, FMP Office, Google Earth Pro, ProEstimate, PlanSwift, ScanSnap, Trimble Business Center.
Construction B
Problem:
As a small construction company, dealing with IT issues is the last thing they want to mess with when they are in the middle of a building project. Time is money if you aren’t able to do what you’re an expert in.
Solution:
Construction – On-Prem.
Success:
Being a construction company means you have large files that you need to be able to share and applications required to get your job done. Having an on-prem server helps this company have a cost-effective solution for these needs but only if that server is configured well and powerful enough to handle the data and workload. We helped this company accomplish those needs and provided quick responses when support was needed. One time, this client had a tech issue that was difficult to pinpoint remotely, so we rolled a truck out to solve the problem on-site and did it in record time.
Compliance Requirements:
Software Used:
Microsoft Office 365, Adobe Acrobat Reader & Pro, QuickBooks Pro, SoftPlan, Structure.
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