Law Business A
Problem:
This law firm’s previous IT company was acquired by a larger company. When that happened, their response time for support got slower—if they ever heard back—and the quality of that support went down. They were also in the process of growing and building a new space when they gave us a call because they needed someone they could trust to build out the IT infrastructure properly. Lastly, they were dealing with file-sharing issues from misconfigured and outdated software.
Solution:
Family Law – SaaS.
Success:
CloudSmart IT was able to take over their support and provide IT solutions that will grow with them. Over the last couple of years, this firm has more than doubled in size and added more building space across the street from their original office. Rather than creating more than one network site and having them pay for multiple internet providers and firewalls, we have been able to link their multiple offices together on one network to save them thousands of dollars per year. We worked with their general contractors to ensure they had proper network placement for network equipment and access points and utilized secure wireless bridges between buildings to connect their networks. File sharing has improved with SharePoint online. Since that application is already included with their M365 licenses, they save money on that as well. We have a 24/7 Security Operation Center, or SOC, actively monitoring their IT environment so the sensitive data they deal with is secure.
Compliance Requirements:
Software Used:
Microsoft Office 365, Adobe Acrobat Reader & Pro, Google Earth Pro, MyCase.
Law Business B
Problem:
This law firm was struggling with poor IT support from an outside individual who was helping them “on the side.” The computers and network were not set up properly, support was slow and not effective when they needed it, and they felt they were being overcharged. Their file sharing with a small aging server was also clunky and limited their work to being in the office.
Solution:
Business Law – SaaS.
Success:
We cleaned up their network, updated the computers, and helped them replace a couple that were too old to update. We also moved them away from ineffective on-prem file sharing to utilize SharePoint online. Our support response has been prompt, so they can get back to work quickly should they happen to have a problem. The WatchGuard Firewall keeps their managed network secure, while the managed Unifi switches and access points give them great connectivity.
Compliance Requirements:
Software Used:
Microsoft Office 365, Adobe Acrobat Pro.
Law Business C
Problem:
We have several closing attorneys who work in real estate law. They share the same challenges. They utilize strict cybersecurity in the world of real-estate transactions, which are heavy targets for wire fraud. In addition, they use the application SoftPro, which must be located on a server.
Solution:
Real Estate Law – Cloud.
Success:
By putting these clients in Azure Virtual Desktops, or AVDs, they can solve several issues. First, we can create a server to host SoftPro on the desktop. Second, we can add a complete security suite that protects their data, even if they are working remotely to do closings or just work away from the office. In addition to the power of AVD, we provide security training to keep employees up-to-date on how to stay safe in an industry that is highly targeted for fraud. And just in case an employee messes up—we are human after all—our 24/7 Security Operations Center has their back to monitor for fraudulent activity. It came in handy just last year when the SOC detected and eliminated a threat in a user’s email account after they accidentally clicked on a bad link. It was a close call and shows the importance of vigilant training and the right defense backing you up!
Compliance Requirements:
ALTA
Software Used:
Microsoft Office 365, Adobe Acrobat Pro, QuickBooks Pro, SoftPro, SoftPro 360, TitleCalc, Rynoh ProTrust.
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